TERMS AND CONDITIONS

PRODUCT INFORMATION

Bespoke hand-painted items:

I try to photograph everything as I go along, but sometimes colours and shape can be distorted a little by different monitors/devices you view them on.  As all my pieces are hand-painted there will be slight differences from the photos of the flowers/items you have requested. This is because my style of painting is not realism and it is my interpretation of the flower/item … it adds to the bespoke charm as you know this is unique to you.

You must NOT wash the leather jackets as the paint will eventually come off. Do not use any abrasive on the product either.

Over time the paint may crack, but this just adds to the charm!

Denim jackets can be washed but on a low 30 degree gentle cycle. The paint may begin to crack over time but should be long lasting on the whole. Do NOT iron.

Sewn items:

All the fabric used has been washed prior to cutting to prevent any shrinkage of the final product.

Colours may differ on the device/monitor you are viewing this from.

I recommend care when handling and storing products to prevent damage. Items can be washed at 30 degrees.

 

CANCELLATION

I offer customers 7 days cancellation from the order date, as I am a small business though I appreciate you telling me ASAP.

 

SHIPPING INFORMATION

Sending your jacket to me  – As I hand paint directly onto the jacket of your choice, you must send me your jacket by a secure method to make sure it arrives to me. There is the possibility of me collecting if you are local, but this will need to be arranged by contacting me. I will let you know as soon as the item is received.

UK Delivery Only – Once completed all items will be sent by tracked mail, next day and insured. The tracking number will be made available once posted so you can track it’s progress and re-arrange delivery if you miss it. Shipping prices will be worked out once the item is complete.

 

REFUNDS

I offer a 14 day return policy on my ready made products but NOT on any bespoke item. Refunds are only given if items are sent back with the original packaging. The items must show no trace of use. If we feel the items are not in their original condition a refund will be refused and the item returned to the customer. Please e-mail before returning so we can book in your return.

At this time we do NOT offer refunds on bespoke hand-painted products or items with custom changes.

All shipping costs to us must be paid for by the customer returning the item and shipping costs paid at the time of purchase cannot be refunded.

 

COPYRIGHT

All images and designs shown on www.craftylittlebex.co.uk are Copyright of Crafty Little Bex. Images must not be reproduced without written permission from me.

 

SECURITY AND PRIVACY

We ensure that your name, address, payment details and any other information you give us will be kept securely. Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.

I prefer PayPal payments for added security levels and ease of payment.